Transition & Transformation

Service Management Transition

Challenge

ABB needed to on-board 100+ non-ERP applications for ABB Power Grids in support of ABB’s divestment of its Power Grids business to Hitachi ABB and transformation towards a decentralized global technology company.

The PG divestment from ABB required the physical separation of a number of core services and non-ERP applications.

ABB needed a Service Management expert who understood ServiceNow and Service Catalog implementation and could develop requirements for Hitachi ABB based on the existing ABB structure and project manage the implementation, working with the business and the selected tier 1 delivery partner.

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Solution

Peru adopted a three phased transition approach comprising engagement of the ABB portfolio leads and Hitachi ABB non-ERP application managers to agree foundation data configuration, development and configuration of requestable items and finally off-boarding of the Hitachi PG organisation from associated ABB non-ERP applications

We engaged the retained ABB and Hitachi ABB organisation, to gather stakeholder requirements and to ensure active involvement in the transition process.

We implemented a rigorous tracking process, to ensure early identification of transition risks and development of mitigation activities and to enable management reporting

Outcome

On-boarding to ServiceNow of Hitachi ABB non-ERP Applications

  • On-boarding to ServiceNow of 131 Hitachi ABB non-ERP Applications across 28 service portfolios, enabling smooth delivery of the Day1 incident management process
  • Availability of 170 Hitachi ABB catalogue items in the End User Service Catalog on Day1
  • Restriction of ABB catalogue items for Hitachi ABB users and restriction of Hitachi ABB catalogue items for ABB users for in-scope non-ERP applications
  • Development and documentation of a standard and repeatable interim (Transition Service Agreement (TSA)) on-boarding process for Hitachi ABB
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Value

Seamless cutover of service management support

Seamless cutover of service management support for 131 non-ERP applications

Hitachi ABB end users provided support for incident management and service request management from Day1

A standard, repeatable on-boarding process created for Hitachi ABB

Testimonial

“Peru Consulting led a five month project, in support of the divestment of ABB’s Power Grid business to Hitachi ABB and enabled a smooth transition of the service management capability for non-ERP applications using ServiceNow on Day1. The Peru team worked as a trusted partner who integrated seamlessly into the team and were instrumental in driving through the change in the tight timeframe. Overall a highly committed partner who is a flexible advisor to collaborate with.​”

Global IS Domain Service Manager, ABB

Ian Robinson

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