Our client, a retail bank, entered into a major digitalisation transformation of their market offerings. Peru was asked to lead the tender and selection process for a systems integrator to work with the digital platform provider to seamlessly integrate, transition and transform the bank’s customer journeys onto the new digital ecosystem.
In addition to the sourcing process, Peru developed the supplier governance model and process to govern the new strategic vendors.
Partnership approach to transition and transform the customer journey
- A partnership approach under a multi vendor strategy to transition and transform their customer journeys through an auditable, transparent sourcing process
- A Supplier Governance function ready to govern the strategic vendors who services are introduced or maintained through the transformation programme
Guidance through a complex sourcing process
External validation of requirements and best approach to gauge the true capability of the candidates
Transparent objective scoring process to down select to a final partner
Accelerated delivery of process and procedures to operationalise the strategic Vendor Management Office