Sourcing & Contracting

Sourcing Digitalisation Transformation

Challenge

Our client, a retail bank, entered into a major digitalisation transformation of their market offerings. Peru was asked to lead the tender and selection process for a systems integrator to work with the digital platform provider to seamlessly integrate, transition and transform the bank’s customer journeys onto the new digital ecosystem.​

In addition to the sourcing process, Peru developed the supplier governance model and process to govern the new strategic vendors.

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Solution

Peru Consulting’s expertise in the tender and sourcing process saw the customer ask Peru to:

Draft the Request for Proposal based upon the PTSB's requirements and strategic intent​

Lead and provide tools for supplier response scoring​ for down-selection

Lead and provide tools for supplier scoring and capability assessment​

From a Supplier Governance perspective, Peru Consulting delivered:

Supplier Risk Assessment and Governance Classification process​

Detailed control measures and compliance tracking mechanisms ​

Supplier Performance Scorecard and Dashboard reporting template​

A full mobilisation strategy and approach

Outcome

Partnership approach to transition and transform the customer journey

  • A partnership approach under a multi vendor strategy to transition and transform their customer journeys through an auditable, transparent sourcing process ​
  • A Supplier Governance function ready to govern the strategic vendors who services are introduced or maintained through the transformation programme
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Value

Guidance through a complex sourcing process

External validation of requirements and best approach to gauge the true capability of the candidates

Transparent objective scoring process to down select to a final partner

Accelerated delivery of process and procedures to operationalise the strategic Vendor Management Office

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