Sourcing Digitalisation Transformation

Challenge

Our client, a retail bank, entered into a major digitalisation transformation of their market offerings. Peru was asked to lead the tender and selection process for a systems integrator to work with the digital platform provider to seamlessly integrate, transition and transform the bank’s customer journeys onto the new digital ecosystem.

In addition to the sourcing consulting process, Peru developed the supplier governance model and process to govern the new strategic vendors.

Solution

Peru Consulting’s expertise in the tender and sourcing process saw the customer ask Peru to:

Draft the Request for Proposal based upon the PTSB's requirements and strategic intent

Lead and provide tools for supplier response scoring for down-selection

Lead and provide tools for supplier scoring and capability assessment

From a Supplier Governance perspective, Peru Consulting delivered:

Supplier Risk Assessment and Governance Classification process

Detailed control measures and compliance tracking mechanisms

Supplier Performance Scorecard and Dashboard reporting template

A full mobilisation strategy and approach

Outcome

Partnership approach to transition and transform the customer journey

A partnership approach under a multi vendor strategy to transition and transform their customer journeys through an auditable, transparent sourcing process
A Supplier Governance function ready to govern the strategic vendors who services are introduced or maintained through the transformation programme