---
title: Supporting our client in forging a new strategic IT partnership
description: Our client lacked the required IT capacity and capability to meet future growth plans. The client was also seeking access to innovation within its sector to meet its business ambitions.
---

[Resources | Peru Consulting](https://peruconsulting.co.uk/resources)

# [Supporting our client in forging a new strategic IT partnership](https://peruconsulting.co.uk/resources/supporting-our-client-in-forging-a-new-strategic-it-partnership)

 Written by [Elliot Daly](https://peruconsulting.co.uk/resources/author/elliot-daly) | Oct 3, 2023 8:48:27 AM

Industry

Retail & Wholesale

Geography

UK & Ireland

## Challenge

##### Our client lacked the required IT capacity and capability to meet future growth plans. The client was also seeking access to innovation within its sector to meet its business ambitions.

## Approach

- Peru led the process from the initial problem statement, through a series of co-create workshops, to partner selection, contracting of services, and the transition to the new services.
- We deployed a 'co-creation’ model at all stages which engaged the prospective suppliers in a better way and at an increased pace. This was based on openness and trust, and solutions were iterated and evolved through the process.
- Peru worked in close collaboration with the client as a single multi-disciplinary team.
- A collaborative and engaging workshop process led to the selection of a strategic partner, for Change and Run services.
- The process also allowed the teams to collaborate on the solution and assess the cultural fit of this partnership.

## Outcomes

- The new strategic IT partner is in place providing the client with significantly improved IT efficiency and increased capacity and capability, in order to drive the Change agenda.
- The client now has the benefit of next generation services, including AI-enabled tooling to predict and prevent service-impacting events.
- The teams are now engaged on a portfolio of new transformation projects & innovation initiatives.

[View full post](https://peruconsulting.co.uk/resources/supporting-our-client-in-forging-a-new-strategic-it-partnership)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Elliot Daly"
  },
  "dateModified" : "2025-08-27T16:25:01.354Z",
  "datePublished" : "2023-10-03T08:48:27Z",
  "headline" : "Supporting our client in forging a new strategic IT partnership",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1000,
    "url" : "https://139544704.fs1.hubspotusercontent-eu1.net/hubfs/139544704/website/graphics/global/case-studies/module-versions/retail_and_wholesale_cta_image.webp",
    "width" : 1088
  },
  "mainEntityOfPage" : "https://peruconsulting.co.uk/resources/supporting-our-client-in-forging-a-new-strategic-it-partnership",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Resources"
  }
}
```