---
title: We enabled our client to ‘reset’ an existing strategic IT relationship
description: A 5-year agreement was ending, and our client wished to continue subject to an overhaul of the contract and the terms.
image: https://peruconsulting.co.uk/hubfs/website/graphics/global/case-studies/module-versions/financial_services_cta_image.webp
---

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# We enabled our client to ‘reset’ an existing strategic IT relationship

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<https://www.linkedin.com/shareArticle?mini=true&url=https://peruconsulting.co.uk/resources/we-enabled-our-client-to-reset-an-existing-strategic-it-relationship> [mailto:?body=Check%20out%20this%20post%3A%20https://peruconsulting.co.uk/resources/we-enabled-our-client-to-reset-an-existing-strategic-it-relationship](mailto:?body=Check%20out%20this%20post%3A%20https://peruconsulting.co.uk/resources/we-enabled-our-client-to-reset-an-existing-strategic-it-relationship) <https://www.facebook.com/sharer/sharer.php?u=https://peruconsulting.co.uk/resources/we-enabled-our-client-to-reset-an-existing-strategic-it-relationship> <https://twitter.com/intent/tweet?url=https://peruconsulting.co.uk/resources/we-enabled-our-client-to-reset-an-existing-strategic-it-relationship&text=Check%20out%20this%20post>

![image of Elliot Daly](https://139544704.fs1.hubspotusercontent-eu1.net/hubfs/139544704/website/graphics/resources/avatars/elliot_daly.webp) Elliot Daly

Elliot Daly 3 Oct 2023 Time to read: 

Industry

Financial Services

Geography

UK

## Challenge

##### A 5-year agreement was ending, and our client wished to continue subject to an overhaul of the contract and the terms.

##### The client is a UK financial services company specialising in savings and retirement services.

## Approach

- We acquired a thorough understanding of stakeholder requirements and expectations. What was working, what wasn’t, the outcomes needed. A key requirement was the need to scale the agreement across other brands within the group, and as required, remove services for divested entities.  
- Constructed a comprehensive analysis of all aspects of the contract including services and service levels, commercials, and the core terms in the MSA.
- Peru did an independent benchmark of services and commercials.
- We made recommendations on changes required to core terms.
- Peru prepared the client for the renegotiation.

## Outcome

- The client renegotiated from a position of clarity and strength.
- The benchmark of services led to significant savings compared to the original contract.
- A market competitive contract was agreed between the parties for a further 5-year term, without the need for a lengthy and costly process.

![chris_smith](https://139544704.fs1.hubspotusercontent-eu1.net/hubfs/139544704/website/graphics/global/consultant-headshots/portrait-shots/chris_smith.webp)

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