Challenge
Our Client was undertaking a workplace transformation programme, trying to understand the office of the future and post-COVID utilisation of office space. Existing technology investments needed rationalising and standardising whilst enhancing the user experience.
Approach
Our multidisciplinary team of change and architecture developed an agile approach to capture requirements, evaluate commercial criteria and identified preferred solutions. Additionally, they delivered:
- Key use cases and workplace personas, following users through their multiple interactions with the office environment.
- Market analysis and horizon scanning of (worldwide) technology vendors and solutions.
- Key stakeholders' engagement to understand and validate the environmental requirements to enable reasoned product selection.
Outcomes
- Peru was able to rapidly evaluate and standardise on key technology requirements and allowed advantageous pricing through global footprint leverage.
- Created a blueprint for the office of the future environment, sensitive to the fact that different geographies would have different working cultures.
- The blueprint ensured that the client could provide a consistent repeatable and best practice programme for both implementation and ongoing management of their global office estate.