Transforming a banking client's mortgage platform: a case study
Following acquisitions and divestments the bank was operating five separate legacy systems for their mortgage and savings books. This represented...
18 Oct 2023
Time to read:
Challenge
Our client is one of the largest long-term savings and retirement businesses in the UK. They had an existing, long-term relationship with a supplier which was up for renewal.
They needed to ensure that a contract renewal was both contractually sound and the pricing represented value for money and would allow them service flexibility.
Approach
- We gained an understanding of stakeholder requirements. One of the key items was that the contract could scale across other group brands.
- Our team of sourcing and technology experts reviewed the existing agreements to understand the solutions being offered.
- Additionally, we assessed the contract schedules and MSA against best practice and recommended changes to core terms.
- We prepared the client for the negotiations.
Outcome
- We identified the areas for negotiated and ensured that our client renegotiated from a position of clarity and strength.
- The benchmark of services led to significant savings (c20%) compared to the original contract.
- A market competitive contract was agreed between the parties for a further 5-year term, without the need for a lengthy and costly process.
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Grace Ashby
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David Mackay
Senior Consultant
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Adam Knowles
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Architecture
Paul Sykes
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Change Delivery
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