background image

We enabled our client to ‘reset’ an existing strategic IT relationship

Challenge

A 5-year agreement was ending, and our client wished to continue subject to an overhaul of the contract and the terms.
The client is a UK financial services company specialising in savings and retirement services.

Approach

  • We acquired a thorough understanding of stakeholder requirements and expectations. What was working, what wasn’t, the outcomes needed. A key requirement was the need to scale the agreement across other brands within the group, and as required, remove services for divested entities.  
  • Constructed a comprehensive analysis of all aspects of the contract including services and service levels, commercials, and the core terms in the MSA.
  • Peru did an independent benchmark of services and commercials.
  • We made recommendations on changes required to core terms.
  • Peru prepared the client for the renegotiation.

Outcome

  • The client renegotiated from a position of clarity and strength.
  • The benchmark of services led to significant savings compared to the original contract.
  • A market competitive contract was agreed between the parties for a further 5-year term, without the need for a lengthy and costly process.
Share
Industry

Financial Services

Geography

UK

Meet the better consultants who were behind this success story

Chris Smith image
View bio

Similar customer stories

See all customer stories
background image

Optimising contracts for better financial services partnerships

Our client is one of the largest long-term savings and retirement businesses in the UK. They had an existing, long-term relationship with a supplier...

background image

Transforming a banking client's mortgage platform: a case study

Following acquisitions and divestments the bank was operating five separate legacy systems for their mortgage and savings books. This represented...

background image

Independent benchmarking helps extend client contracts competitively

Our client has a complex inhouse datacentre solution with a market leading provider. The solution needs transformation including the leveraging of...

Start a conversation

Get in touch with our principal consultants to learn more about what we can do for your organisation. 

Close
Close
consultant image