IT Operating Model Rearchitecture Post-Acquisition: A Case Study
Industry Retail & Wholesale Geography UK & EU Challenge Our client is in the pharmaceutical wholesale sector and had been acquired by a...
13 Nov 2023
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Challenge
This retailer was looking for a new finance system and during initial discussions we jointly identified the need for a fundamental review of their IT landscape to understand how IT delivered value and how future investment in IT should be approached
Approach
Our team focused on understanding business capabilities across operational teams (from retail stores to distribution) delivering:
- View on alignment between company strategy and supporting business unit strategies.
- Engagement with business leads to capture their current business capabilities and identified how effectively IT capabilities support the needs of each business unit.
- A holistic view of how their proprietary software supported the business
- Summaries of strategic against commodity capabilities enabling the business to prioritise investment areas
- Build a dashboard per business unit helping identify key risks, gaps in operational processes and technology opportunities
Outcomes
- Clarity of current strategic capabilities and future needs to build a reliable and actionable roadmap for change
- Transparency across the technology estate understanding how effectively the current IT systems supported the different business areas.
- Key risks identified both within the business and IT with actionable mitigation plan
- Identified areas that technology team
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