Performance Improvement in Data Management for Luxury Retail

Challenge

Our client, as an organisation, is data rich but information poor. They had identified the need for a more rigorous data governance programme.

Peru were asked to help shape Data Governance approaches and help deliver a better approach to the operationalisation of data management capabilities.

Approach

Our team of data specialists worked with regional, divisional and functional teams to aid data discovery and understand challenges, scale and culture of the organisation.
Main areas for consideration were the development of a core governance lifecycle, assessment of how data domains were organised, identification of data communities, engagement with global programmes to establish data workstreams and the development of a data sharing and data quality framework.
Additionally, we introduced a new way of managing data governance through the creation and development of bespoke dashboards to aid communication and measurement.

Outcome

Clarity of roles and responsibilities for data governance accelerating understanding of data estate
Data quality improved by describing minimum levels of data quality required and tracking regular quality performance
Step change in data maturity through educational material, the formation of data communities and the rise in awareness of good data management practices.