background image

Supporting our client in forging a new strategic IT partnership

Challenge

Our client lacked the required IT capacity and capability to meet future growth plans. The client was also seeking access to innovation within its sector to meet its business ambitions.

Approach

  • Peru led the process from the initial problem statement, through a series of co-create workshops, to partner selection, contracting of services, and the transition to the new services.
  • We deployed a 'co-creation’ model at all stages which engaged the prospective suppliers in a better way and at an increased pace. This was based on openness and trust, and solutions were iterated and evolved through the process.
  • Peru worked in close collaboration with the client as a single multi-disciplinary team.
  • A collaborative and engaging workshop process led to the selection of a strategic partner, for Change and Run services.
  • The process also allowed the teams to collaborate on the solution and assess the cultural fit of this partnership.

Outcomes

  • The new strategic IT partner is in place providing the client with significantly improved IT efficiency and increased capacity and capability, in order to drive the Change agenda.
  • The client now has the benefit of next generation services, including AI-enabled tooling to predict and prevent service-impacting events.
  • The teams are now engaged on a portfolio of new transformation projects & innovation initiatives.
Share
Industry

Retail & Wholesale

Geography

UK & Ireland

Meet the better consultants who were behind this success story

Richard Oliver image
View bio
Ngaire Guzzetti image
View bio
David Upton image
View bio
Chris Woodhead image
View bio
Brian Farrelly image
View bio

Similar customer stories

See all customer stories
background image

Strategic Business Transformation Case Study

This retailer was looking for a new finance system and during initial discussions we jointly identified the need for a fundamental review of their IT...

background image

IT Operating Model Rearchitecture Post-Acquisition: A Case Study

Our client is in the pharmaceutical wholesale sector and had been acquired by a global conglomerate. We supported them in the separation from the...

background image

Peru established best practices based on a Build, Operate & Transfer model

The client recognised that it was lagging in its practices in how it dealt with IT suppliers and maintained commercial governance. This was impacting...

Start a conversation

Get in touch with our principal consultants to learn more about what we can do for your organisation. 

Close
Close
consultant image